FIELD SERVICES
SALES SUPPORT
Over the years, Green ITEC developed a comprehensive range of maintenance services. Our maintenance service packages are available with a range of options designed to give our customers complete flexibility over the type of solutions that best suits their requirements and budget. Our staff is always available [24/7] for on-site audits, start-ups, maintenance, troubleshooting and repair of products critical to you processes.
Services Offered Include
- PLC troubleshooting.
- Drive diagnostics, troubleshooting and start-ups.
- Maintenance and service agreements.
- Low-voltage [<600V] wiring and troubleshooting.
- Industrial PC upgrades.
- Installed base evaluations.
- Training.
PRE-INSTALLATION SERVICES
Whenever a product is bought it comes with a manual for installation. Depending on the nature of the product the installation may vary. While some products have very specific installation steps other products are customer friendly.
USER TRAINING
Training of the end user is another part of after sales service. In the case of industrial machinery, this is a very crucial part. It is very essential that user training is provided to the party that is going to be handling the product.
WARRANTY SERVICES
This is perhaps the most common type of after sales service provided by almost every company for almost every product. Warranty services include repairing replacement of selected parts for a selected period of time.
ON SITE SERVICE & MAINTENANCE
Our team consists of engineers with disciplines of electrical, mechanical, electronic and automation personnel, In addition our site maintenance teams can carry out a wide range of other work in the form of plant inspections as part of preventive maintenance initiatives, fault reading, repairs of equipment on site or the commissioning of generators, drives or other electronic equipments.
RETURN / REPLACEMENT
For a limited period of time companies provide free replacement of the product in case of any queries. However,
this is with certain terms and conditions. In some cases, replacement may be of the entire device, or in other
cases, replacement may be only of the defective part.
